Support
Frequently asked
How do I pay for a ride?
You pay your driver directly, cash or your own payment app. Saathi only introduces you and never processes the fare. The price in the app is a suggestion you and the driver agree on.
How do I sign in?
Saathi uses your email. We send a one-time code to sign you in, with no password to remember.
Someone behaved inappropriately. What do I do?
Open the ride chat and tap Report to report or block that person. Blocked users can no longer be matched with you or message you. For serious concerns, email us at the address above.
How do I delete my account?
In the app, go to Profile → Delete account. This permanently removes your account and personal data. You can also email us to request deletion.
I'm a driver. How does the subscription work?
Where offered, the driver plan is billed monthly and lets you receive ride requests. You keep 100% of every fare, and you can cancel anytime from your profile.
Is my phone number visible to everyone?
No. Your number is shared only with the person you're matched with, and only after the match. Co-riders on a shared ride see first names only.
Still need help? Email devesh.gupta.ai@gmail.com.